Terms of Service

At Northern Oasis Candles, all of our products are carefully inspected before they are shipped. Used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if a claim is submitted to us within 7 days of delivery. Photographic proof of damage and of the package your order arrived in, will be required to process a return. Once approved, you must return your unused product within 14 days, otherwise refund agreement may be voided. The buyer is responsible for shipping cost on all return items. All refund requests must be emailed to info@northernoasiscandles.ca