Shipping

Northern Oasis Candles will ship orders to the address provided by the customer upon order. Please ensure that you enter the correct shipping address. Changes to address after placing an order may not be possible, or additional cost may be incurred due to re-routing. It is important to ensure that you provide accurate delivery information as we will not accept responsibility for undeliverable products.

At this time, our candles are only available to ship within Canada and the United States.

All orders will be shipped within 1-5 business days, excluding major holidays and Canadian statutory holidays.

We ship all orders through Canada Post. For U.S. orders, Canada Post will hand over delivery to USPS. Product deliver is subject to the corporate polices governing the delivery companies we use.

If for any reason, anything in your order arrives broken, please take pictures of the product and the package that it arrived in, and contact us as soon as possible. For more information, please review our Return Policy.